# Tabla Comparativa de ViciDial

[![LOGO-CMYK-CS4.png](https://kb.voxdatacomm.com/uploads/images/gallery/2019-06/scaled-1680-/LOGO-CMYK-CS4.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2019-06/LOGO-CMYK-CS4.png)

<table border="1" id="bkmrk-caracter%C3%ADstica-pbx-t" style="border-collapse: collapse; width: 94.3209%; height: 2517px;"><tbody><tr style="height: 29px;"><td class="align-center" style="width: 44.7644%; height: 29px;">##### **Característica**

</td><td class="align-center" style="width: 12.0387%; height: 29px;">##### **PBX** 

</td><td class="align-center" style="width: 11.8929%; height: 29px;">##### **Issabel**

</td><td class="align-center" style="width: 12.4144%; height: 29px;">##### **ViciDial**

</td><td class="align-center" style="width: 13.1721%; height: 29px;">##### **XCally** 

</td></tr><tr style="height: 29px;"><td style="width: 44.7644%; height: 29px;">##### **Canales de atención**

</td><td class="align-center" style="width: 12.0387%; height: 29px;"> </td><td class="align-center" style="width: 11.8929%; height: 29px;"> </td><td class="align-center" style="width: 12.4144%; height: 29px;"> </td><td style="width: 13.1721%; height: 29px;"> </td></tr><tr><td style="width: 44.7644%;">Manejo de colas de llamadas entrantes</td><td class="align-center" style="width: 12.0387%;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td><td class="align-center" style="width: 11.8929%;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td><td class="align-center" style="width: 13.1721%;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 29px;">Manejo de campañas entrantes</td><td class="align-center" style="width: 12.0387%; height: 29px;">-

</td><td class="align-center" style="width: 11.8929%; height: 29px;">-</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr><td style="width: 44.7644%;">Manejo de campañas mixtas (entrantes/salientes)</td><td class="align-center" style="width: 12.0387%;">-

</td><td class="align-center" style="width: 11.8929%;">-</td><td class="align-center" style="width: 12.4144%;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td><td class="align-center" style="width: 13.1721%;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 29px;">Manejo de correos electrónicos entrantes</td><td class="align-center" style="width: 12.0387%; height: 29px;">-</td><td class="align-center" style="width: 11.8929%; height: 29px;">-</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 31px;"><td class="align-left" style="width: 44.7644%; height: 31px;">Manejo de WhatsApp</td><td class="align-center" style="width: 12.0387%; height: 31px;">-</td><td class="align-center" style="width: 11.8929%; height: 31px;">-</td><td class="align-center" style="width: 12.4144%; height: 31px;">-

</td><td class="align-center" style="width: 13.1721%; height: 31px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 29px;">Manejo de otros canales (OmniCanal)</td><td class="align-center" style="width: 12.0387%; height: 29px;">-</td><td class="align-center" style="width: 11.8929%; height: 29px;">-</td><td class="align-center" style="width: 12.4144%; height: 29px;">-</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 17px;">Marcado saliente predictivo

</td><td class="align-center" style="width: 12.0387%; height: 17px;">-</td><td class="align-center" style="width: 11.8929%; height: 17px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 17px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 17px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 43px;"><td style="width: 44.7644%; height: 43px;">Marcado saliente progresivo

</td><td class="align-center" style="width: 12.0387%; height: 43px;">-</td><td class="align-center" style="width: 11.8929%; height: 43px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 43px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 43px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 43px;"><td style="width: 44.7644%; height: 43px;">Marcado saliente manual (con lista)

</td><td class="align-center" style="width: 12.0387%; height: 43px;">-</td><td class="align-center" style="width: 11.8929%; height: 43px;">-</td><td class="align-center" style="width: 12.4144%; height: 43px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 43px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 29px;"><td style="width: 44.7644%; height: 29px;">##### **Interfaz de gestión**

</td><td class="align-center" style="width: 12.0387%; height: 29px;"> </td><td class="align-center" style="width: 11.8929%; height: 29px;"> </td><td class="align-center" style="width: 12.4144%; height: 29px;"> </td><td class="align-center" style="width: 13.1721%; height: 29px;"> </td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 29px;">Interfaces administrativas y de agente basadas en web.</td><td class="align-center" style="width: 12.0387%; height: 29px;">-</td><td class="align-center" style="width: 11.8929%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 29px;">Capacidad de tener agentes operando de manera remota.</td><td class="align-center" style="width: 12.0387%; height: 29px;">-</td><td class="align-center" style="width: 11.8929%; height: 29px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 29px;"><td style="width: 44.7644%; height: 29px;">Niveles de usuarios y permisos granulares</td><td class="align-center" style="width: 12.0387%; height: 29px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 11.8929%; height: 29px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">-</td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 29px;">Registro de llamadas integrado.</td><td class="align-center" style="width: 12.0387%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 29px;"><td style="width: 44.7644%; height: 29px;">Registro de cambios realizados en sistema</td><td class="align-center" style="width: 12.0387%; height: 29px;">-</td><td class="align-center" style="width: 11.8929%; height: 29px;">-</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;"> </td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 29px;">Llamadas tripartitas en la aplicación de agente.</td><td class="align-center" style="width: 12.0387%; height: 29px;">-</td><td class="align-center" style="width: 11.8929%; height: 29px;">-</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 46px;"><td style="width: 44.7644%; height: 46px;">Capacidad de usar líneas de telecomunicaciones y troncales VoIP.</td><td class="align-center" style="width: 12.0387%; height: 46px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 46px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 46px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 46px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 29px;"><td style="width: 44.7644%; height: 29px;">##### **Llamadas Salientes y entrantes**

</td><td class="align-center" style="width: 12.0387%; height: 29px;"> </td><td class="align-center" style="width: 11.8929%; height: 29px;"> </td><td class="align-center" style="width: 12.4144%; height: 29px;"> </td><td class="align-center" style="width: 13.1721%; height: 29px;"> </td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 29px;">Tipologia sobre llamadas</td><td class="align-center" style="width: 12.0387%; height: 29px;">-</td><td class="align-center" style="width: 11.8929%; height: 29px;">-</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 46px;"><td style="width: 44.7644%; height: 46px;">Personalizacion de tipologias entrantes y salientes sobre la misma campaña</td><td class="align-center" style="width: 12.0387%; height: 46px;">-</td><td class="align-center" style="width: 11.8929%; height: 46px;">-</td><td class="align-center" style="width: 12.4144%; height: 46px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 46px;">-</td></tr><tr style="height: 29px;"><td style="width: 44.7644%; height: 29px;">Funciones sobre Tipologia marcada</td><td class="align-center" style="width: 12.0387%; height: 29px;">-</td><td class="align-center" style="width: 11.8929%; height: 29px;">-</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">-</td></tr><tr style="height: 46px;"><td style="width: 44.7644%; height: 29px;">Devoluciones de llamada con programación.</td><td class="align-center" style="width: 12.0387%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 29px;">-</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td></tr><tr style="height: 29px;"><td style="width: 44.7644%; height: 29px;">Sub-Tipologias en llamada</td><td class="align-center" style="width: 12.0387%; height: 29px;">-</td><td class="align-center" style="width: 11.8929%; height: 29px;">-</td><td class="align-center" style="width: 12.4144%; height: 29px;">-</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 46px;"><td style="width: 44.7644%; height: 46px;">Formularios personalizados para llamadas entrantes y salientes</td><td class="align-center" style="width: 12.0387%; height: 46px;">-</td><td class="align-center" style="width: 11.8929%; height: 46px;">-</td><td class="align-center" style="width: 12.4144%; height: 46px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 46px;"> </td></tr><tr style="height: 29px;"><td style="width: 44.7644%; height: 29px;">Tipologias de Pausas para Agentes</td><td class="align-center" style="width: 12.0387%; height: 29px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 11.8929%; height: 29px;">-</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 29px;">Devoluciones de llamada a demanda (a petición del llamante).</td><td class="align-center" style="width: 12.0387%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 29px;"> </td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td></tr><tr style="height: 29px;"><td class="align-left" style="width: 44.7644%; height: 29px;">IVRs y buzones de voz configurables en la web.</td><td class="align-center" style="width: 12.0387%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 29px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td></tr><tr style="height: 46px;"><td class="align-left" style="width: 44.7644%; height: 33px;">Traza de opciones en IVR</td><td class="align-center" style="width: 12.0387%; height: 33px;">-</td><td class="align-center" style="width: 11.8929%; height: 33px;">-</td><td class="align-center" style="width: 12.4144%; height: 33px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 33px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td></tr><tr style="height: 46px;"><td class="align-left" style="width: 44.7644%; height: 46px;">Encuestas de satisfaccion (NPS) para llamadas entrantes y para llamadas salietes</td><td class="align-center" style="width: 12.0387%; height: 46px;">-</td><td class="align-center" style="width: 11.8929%; height: 46px;">-</td><td class="align-center" style="width: 12.4144%; height: 46px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 13.1721%; height: 46px;">-</td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Encuestas de satisfaccion (NPS) automaticas salientes bajo lista</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;"> -</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 49px;"><td style="width: 44.7644%; height: 36px;">Scripts en Pantalla de agentes</td><td class="align-center" style="width: 12.0387%; height: 36px;">-</td><td class="align-center" style="width: 11.8929%; height: 36px;">-</td><td class="align-center" style="width: 12.4144%; height: 36px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 36px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Ficha de cliente en pantalla de agente</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td></tr><tr style="height: 49px;"><td style="width: 44.7644%; height: 49px;">Personalizacion de ficha de cliente segun llamadas entrante, saliente o campaña</td><td class="align-center" style="width: 12.0387%; height: 49px;">-</td><td class="align-center" style="width: 11.8929%; height: 49px;">-</td><td class="align-center" style="width: 12.4144%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 49px;"></td></tr><tr style="height: 49px;"><td style="width: 44.7644%; height: 49px;">Lista blanca para ficha de cliente para llamadas salientes, entrantes y mixtas</td><td class="align-center" style="width: 12.0387%; height: 49px;">-</td><td class="align-center" style="width: 11.8929%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 49px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Busqueda de fichas de clientes en llamadas en vivo</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Prioridad en colas de atencion</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Asignacion de llamadas segun prioridad de agentes</td><td class="align-center" style="width: 12.0387%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Reglas sobre cantidad de llamadas en cola</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Reglas de horarios para llamadas entrantes</td><td class="align-center" style="width: 12.0387%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Validacion de Asuetos y modificacion de reglas</td><td class="align-center" style="width: 12.0387%; height: 35px;"> </td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td></tr><tr style="height: 51px;"><td style="width: 44.7644%; height: 51px;">Validacion de reglas de horarios segun codigo de area</td><td class="align-center" style="width: 12.0387%; height: 51px;"> </td><td class="align-center" style="width: 11.8929%; height: 51px;">-</td><td class="align-center" style="width: 12.4144%; height: 51px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 51px;"></td></tr><tr style="height: 49px;"><td style="width: 44.7644%; height: 49px;">Asignacion de listas contenedoras para recabar informacio de llamadas salientes, entrantes o mixtas</td><td class="align-center" style="width: 12.0387%; height: 49px;">-</td><td class="align-center" style="width: 11.8929%; height: 49px;">-</td><td class="align-center" style="width: 12.4144%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Modificacions de Numero saliente (CID) segun lista cargada</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Rotacion de Numero salienta (CID) para campañas salientes</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Listas para bloqueo de llamadas salientes y entrantes</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Anuncio de Bienvenida para colas de llamada</td><td class="align-center" style="width: 12.0387%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Anuncio de posicion de cliente en la cola de llamada</td><td class="align-center" style="width: 12.0387%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Anuncio de tiempo de espera en cola para ser atendido</td><td class="align-center" style="width: 12.0387%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Musica de espera personalizado para cola de llamada</td><td class="align-center" style="width: 12.0387%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 49px;"><td style="width: 44.7644%; height: 49px;">Musica de espera personalizado para llamada retenida</td><td class="align-center" style="width: 12.0387%; height: 49px;">-</td><td class="align-center" style="width: 11.8929%; height: 49px;">-</td><td class="align-center" style="width: 12.4144%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 49px;"></td></tr><tr style="height: 49px;"><td style="width: 44.7644%; height: 49px;">Musica de espera personalizada para llamadas saliente</td><td class="align-center" style="width: 12.0387%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 11.8929%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 49px;"></td></tr><tr style="height: 49px;"><td style="width: 44.7644%; height: 49px;">Acciones sobre tiempo de espera de cliente en la cola</td><td class="align-center" style="width: 12.0387%; height: 49px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 11.8929%; height: 49px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 12.4144%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)

</td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Distrubuccion de llamadas salientes por dueño de cliente</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Consulta de formulario WEB externos</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Marcacion a mas de 2 numeros por ficha de cliente</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Deteccion de Buzon de voz para llamadas salientes</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Personalizacion de formato de grabacion segun campaña</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Visualizacion de llamadas en cola</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Filtros y permisos personalizados sobre llamadas salientes manuales</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"> </td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Limite de llamadas entrantes por cola</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Uso de Webphone para agentes</td><td class="align-center" style="width: 12.0387%; height: 35px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Reportes avanzados para llamadas salientes</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Reportes avanzados para llamadas entrantes</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 49px;"><td style="width: 44.7644%; height: 49px;">Reportes avanzados sobre tiempos de agentes y utilidades</td><td class="align-center" style="width: 12.0387%; height: 49px;">-</td><td class="align-center" style="width: 11.8929%; height: 49px;">-</td><td class="align-center" style="width: 12.4144%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 49px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">HotKeys personalizadas para agentes</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Botones de transferencia pre-programados para agentes</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 49px;"><td style="width: 44.7644%; height: 49px;">Reciclado de listas y tipologias para contacto de cliente</td><td class="align-center" style="width: 12.0387%; height: 49px;">-</td><td class="align-center" style="width: 11.8929%; height: 49px;">-</td><td class="align-center" style="width: 12.4144%; height: 49px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 49px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Dashboard por campaña

</td><td class="align-center" style="width: 12.0387%; height: 35px;">-</td><td class="align-center" style="width: 11.8929%; height: 35px;">-</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 35px;"></td></tr><tr style="height: 57px;"><td style="width: 44.7644%; height: 57px;">Cracion de grupos de usuarios para limitar visualizacion sobre otras campañas

</td><td class="align-center" style="width: 12.0387%; height: 57px;">-</td><td class="align-center" style="width: 11.8929%; height: 57px;">-</td><td class="align-center" style="width: 12.4144%; height: 57px;">[![image-1666116865162.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666116865162.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666116865162.png)</td><td style="width: 13.1721%; height: 57px;"></td></tr><tr style="height: 35px;"><td style="width: 44.7644%; height: 35px;">Creacion de reportes personalizados

</td><td class="align-center" style="width: 12.0387%; height: 35px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 11.8929%; height: 35px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td class="align-center" style="width: 12.4144%; height: 35px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)</td><td style="width: 13.1721%; height: 35px;">[![image-1666117818818.png](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/scaled-1680-/image-1666117818818.png)](https://kb.voxdatacomm.com/uploads/images/gallery/2022-10/image-1666117818818.png)

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