Privacy Policy

This Privacy Policy outlines the manner in which Vox Datacomm Sociedad Anónima, trading as Vox Datacomm (hereinafter "Vox Datacomm"), collects, uses, and protects information provided by users when using our platforms, including voxdata.chat.

1. Data Collection

Vox Datacomm collects the following personal data when users interact with our platforms:

Full name (first and last name)
Company or business name
Email address (if provided)
Information gathered via Facebook Login, such as public profile information, email address, and friend list, subject to the user's Facebook privacy settings.

2. Use of Collected Data

The personal data collected will be used for the following purposes:

To provide and maintain our services
To respond to inquiries and customer service requests
To improve our platforms and customize user experiences
For compliance with legal obligations and protection against fraudulent activities

Vox Datacomm commits to using personal data only for the purposes stated and will not share this information with third parties without explicit user consent, except where required by law.

3. Third-Party Sharing and Services

We do not sell or distribute your personal data to third parties. However, we may share information with third-party service providers for the following purposes:

Data analytics and usage monitoring (e.g., Google Analytics)
Social media interactions (e.g., Facebook integration)
Payment processing services (if applicable)

All third-party service providers are required to maintain the confidentiality of your data and process it under conditions that are no less stringent than those in this policy.

4. Cookies and Similar Technologies

Our platforms may use cookies, pixel tags, and similar technologies to enhance the user experience and gather usage data. Users can manage cookie preferences via browser settings. We also collect information such as device type, IP address, and user behavior on the site through cookies.

5. User Rights for European Economic Area (EEA)

In compliance with the General Data Protection Regulation (GDPR), users located within the EEA have the following rights regarding their personal data:

Right to access, rectify, or delete their data
Right to restrict processing or object to data processing
Right to data portability
Right to withdraw consent at any time without affecting the legality of the prior processing

These rights may be exercised by contacting us at info@voxdatacomm.com. Users outside the EEA will not have these rights applied under GDPR but may still request data deletion or correction as applicable.

6. Data Retention

Vox Datacomm will retain personal data for as long as it is necessary to fulfill the purposes outlined in this policy, or as required by law. If a user requests deletion of their data, it will be removed from our systems within 30 business days, as outlined in section 8 below.

7. Children’s Privacy

Vox Datacomm does not knowingly collect personal data from individuals under the age of 13. If we become aware that such data has been collected without parental consent, we will take immediate steps to delete that information.

8. Data Deletion Requests

Users may request the complete deletion of their personal data from our databases by submitting a request to info@voxdatacomm.com, using the subject line "Data Deletion." Upon receiving the request, we will process the deletion within 30 business days and notify the user once it has been completed.

9. Security Measures

Vox Datacomm takes the protection of personal data seriously and implements appropriate security measures, including encryption, firewalls, and secure data storage practices, to prevent unauthorized access, loss, or misuse of personal data.

10. Changes to this Privacy Policy

Vox Datacomm reserves the right to modify or update this Privacy Policy at any time. Any significant changes will be communicated to users through appropriate channels, such as email notifications or on our platforms. Users are responsible for reviewing the privacy policy periodically to stay informed of any updates.

11. Contact Information

For any inquiries, complaints, or requests regarding this Privacy Policy, users may contact Vox Datacomm at:

Email: info@voxdatacomm.com
Address: 19 Avenida 2-78 zona 11 Edificio Distrito Miraflores Nivel 11 Oficina 1119
Phone: +502 2278-8181